Evolv Technology Partners With Ricoh To Provide Comprehensive Service Delivery

Program aims to facilitate rapid expansion and address growing demand for security screening 

Evolv Technology a leader in AI-based weapons detection security screening, has announced a partnership with Ricoh USA, Inc., one of the largest global service delivery organizations, to expand Evolv’s customer service program.

The partnership comes in support of recent company growth as Evolv continues to partner with venues throughout North America to help create safer places for people to live, work, learn, and play.

With an increasing customer base reflecting the demand for Evolv’s advanced screening solution, Evolv remains dedicated to world-class service to meet customer needs. The new support and service partnership will leverage Ricoh’s well-established and comprehensive Service Advantage program to extend Evolv’s coverage, capacity and capability to provide better, faster service for the more than 600 current customers and future venues secured by Evolv.   

Key benefits of the expanded customer service and support program include:

Increased field service resources. The partnership will provide an increased workforce of highly trained field engineers to eventually include nearly 250 Ricoh technicians located throughout the United States. This will provide faster enablement of resources to customers for break-fix and preventative maintenance services.

Expanded technical support desk. Evolv’s 24x7 help desk will now be staffed with trained technical engineers who can provide meaningful first response/Level 1 technical support from the moment of the first phone call. Over time, this team will graduate to also providing Level 2 support.

Expedited parts. In the coming months, Evolv will expand the number of locations around the country where parts are stored, enabling faster delivery. 

“Like Evolv, Ricoh is a customer-centric organization. We fully expect that as the partnership matures, the breadth and depth of our combined expertise will deliver incredible value to our customer base,” said Betsy Fallon, vice president of customer experience at Evolv. 

“Ricoh’s service delivery and program management capabilities will enable Evolv to more rapidly scale throughout North America and better tackle the growing concerns and challenges around public safety,” said Jim Kirby, vice president, Service Advantage, Ricoh USA, Inc.”

RICOH Service Advantage is a lifecycle management solution for original equipment manufacturers of electronic technologies. Ricoh designs service maintenance programs – such as this custom customer service and support solution for Evolv – for high-quality automated equipment resulting in increased efficiency, reduced costs, and improved production workflows for partners and their end-users.

Evolv’s weapons detection systems, which screen approximately one million people per day, are currently deployed at over 600 customer venues worldwide, including leading theme parks, sports stadiums, arenas, performing arts centers, industrial workplaces, hospitals and schools.

Featured

  • AI to Help Resolve Non-Emergency Calls Across Utah and Decrease 911 Caller Wait Times

    The Utah Communications Authority (UCA), which oversees the state’s next generation 911 technology services, recently announced that public safety answering points (PSAPs) throughout the state plan to implement Motorola Solutions’ Virtual Response technology to automate the receipt and resolution of 10-digit non-emergency line calls in Utah with the help of AI. Read Now

  • Report: 2025 Video Surveillance Market Set to Grow After Small Decline in 2024

    Novaira Insights has unveiled its latest report, “World Market for Video Surveillance Hardware and Software – 2025 Edition.” The research indicates that the global market for video surveillance hardware and software experienced a slight decline of 0.3% in 2024. This performance fell short of previous forecasts, primarily due to a significant decrease of 7.8% in the Chinese market. Conversely, the rest of the world saw a growth of 4.9%. The global market for video surveillance equipment was estimated to be worth $25.0 billion in 2024. Read Now

  • Report Reveals Local Governments Face Surge in Ransomware Attacks with Minimal Resources

    KnowBe4, the cybersecurity platform that comprehensively addresses human risk management, recently released new research highlighting the critical cybersecurity challenges facing state, local, tribal, and territorial (SLTT) governments. The report details how government organizations have become prime targets for cybercriminals while simultaneously facing severe resource constraints. Read Now

  • Video Surveillance Trends to Watch

    With more organizations adding newer capabilities to their surveillance systems, it’s always important to remember the “basics” of system configuration and deployment, as well as the topline benefits of continually emerging technologies like AI and the cloud. Read Now

  • New Report Reveals Top Trends Transforming Access Controller Technology

    Mercury Security, a provider in access control hardware and open platform solutions, has published its Trends in Access Controllers Report, based on a survey of over 450 security professionals across North America and Europe. The findings highlight the controller’s vital role in a physical access control system (PACS), where the device not only enforces access policies but also connects with readers to verify user credentials—ranging from ID badges to biometrics and mobile identities. With 72% of respondents identifying the controller as a critical or important factor in PACS design, the report underscores how the choice of controller platform has become a strategic decision for today’s security leaders. Read Now

New Products

  • Compact IP Video Intercom

    Viking’s X-205 Series of intercoms provide HD IP video and two-way voice communication - all wrapped up in an attractive compact chassis.

  • QCS7230 System-on-Chip (SoC)

    QCS7230 System-on-Chip (SoC)

    The latest Qualcomm® Vision Intelligence Platform offers next-generation smart camera IoT solutions to improve safety and security across enterprises, cities and spaces. The Vision Intelligence Platform was expanded in March 2022 with the introduction of the QCS7230 System-on-Chip (SoC), which delivers superior artificial intelligence (AI) inferencing at the edge.

  • 4K Video Decoder

    3xLOGIC’s VH-DECODER-4K is perfect for use in organizations of all sizes in diverse vertical sectors such as retail, leisure and hospitality, education and commercial premises.